I've recently encountered an error with a client's printer's scanning function: I can no longer scan via the 'Scan to PC' button on the printer. When I attempt to use this button, I receive the following error message on my computer: 'The requested image could not be scanned. Please, check if your scanner is connected properly. If your system does not have enough memory, please, try to reduce the image resolution or size'. On the printer's digital display, I see a message that says 'System Resource not ready or busy'. That being said, the printer can scan images using Windows Fax and Scan, so the scan functionality is actually working, but the Scan to PC button is not. Information about the setup: - Connected to my computer via USB - Windows 10 - Plenty of free space on computer, memory/disk space is not an issue Things I've tried: - Completely uninstalling and and reinstalling the printer drives and all related software - Restarting Windows Imaging Acquisition service - Ensuring the printer is set as the default - Restarting the Spooler service Although the client can currently scan via Windows Fax and Scan, he wants this issue fixed ASAP because the button on the printer is more convenient and saves him time for the large amount of scanning he has to do.
How can I fix this issue? Appreciate the response, UncleSmash. Sorry for the slow response time on my part, I'm the only IT working currently and have been slammed these past few days. The computer is part of an AD domain, but the policies aren't impacting the printer. The printer, as a fresh install on another device, works perfectly. I have completely removed drivers, software/applications from the offending machine before and reinstalled, only to encounter the same problem. Ultimately at this point, I'm about to tell the client to simply deal with the issue as it's far too small a problem to spend more time investigating, but I'd love to actually know the cause.
Attention, Internet Explorer User Announcement: Jive has discontinued support for Internet Explorer 7 and below. In order to provide the best platform for continued innovation, Jive no longer supports Internet Explorer 7. Jive will not function with this version of Internet Explorer.
Please consider upgrading to a more recent version of Internet Explorer, or trying another browser such as Firefox, Safari, or Google Chrome. (Please remember to honor your company's IT policies before installing new software!).
Hi Based on your description, it sounds to me like the issue might have something to do with the driver on the computer. Please try using driver for the 8600 and let me know if doing so works. The following instructions will help you to download and install the driver for 8600; First, download the driver from. Next, select the 8600 driver instead of your 8630: 1. Click on the Start menu. Click on Devices and Printers.
Right-click on your printer. Select Printer Properties. Click on the Advanced tab.
Click on New Driver. Select HP from the first list. Select the 8600. Click Finish. Click OK to close the window.
Please try printing from your chosen programs and let me know if it works. Thanks for pointing out the link again - overlooked that earlier. The original poster never replied but the 8600 driver WORKED for me. Thanks for that tip! Aside from the driver nightmare, the printer is otherwise very nice - even moreso now that I can use it. For anyone else lurking, I did a manual install of the bare 8600 driver - skipping over the default selections. Clicking the button below and unchecking ALL 4 items.
It's not obvious, but that will still install the bare printer driver. Since they updated the Fax driver for the 8620 last week, I can only hope that they can update the 8620 printer driver too soon. It offers a few different settings than the 8620 as shown below. The printing shortcut settings are apparently new to the 8620. Kudo's to HP chat. They got me working using the magic printer driver.
'Deskjet 6980' It's built in to Win10. I guess Outlook is picky and the newer drivers just don't mesh well with it. Have no idea how they picked this one from the long list of drivers in Windows. Their were plenty of OfficeJet drivers in the list but they were apparently looking specifically for this one. I'm still using the driver on Win7 (8600) that I talked about above last year. I ain't about to touch that since it's working.
It was already installed so I just switched to that driver after installing the 8720 software. Really liking the design of this new printer. Though I'd been happy with lightening NOT striking the house and killing the other to begin with! After the initial driver debacle, it worked perfectly for over a year.
I had a similar issue a while back I laid out some steps for you let me know if this works. Open task manager and find print spooler you'll need easy access to this later. Open devices and printers and delete the printer having issues.
Select start and type 'print management'. Look for the dropdown that says 'print driver's' and right click on the driver of the printer that is having issues. Select 'remove driver package' ( once in the remove screen don't click on delete yet or it will not work) 6. In order to remove the driver you will need to stop the print spooler and restart it so open the task manager and end the task for 'print spooler' then restart it. As soon as you hit start task you will need to go back to print management and select delete. Re-add the printer and install drivers (if it is a network printer this should download and install automatically) 8. Once re-added print a test page it should work fine now Best regard's Ely.
Time for a cold reset, Cold reset A cold reset changes most system parameters in NVRAM to the factory defaults. However, unlike NVRAM initialization, a cold reset does not reset the page count, the paper tray sizes, language, or formatter number. NOTE A cold reset also resets all the HP Jetdirect settings as well as the printer settings.
Outlook Printer Not Ready
Use the following procedure to perform a cold reset. Turn off the printer.
Press and hold the Go button. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer than 15 seconds. During this process, the Attention LED turns on. Release the Go button.
NOTE If both the Attention and the Ready LEDs turn on before you release the Go button, you must start the procedure again with step 1. The printer's LEDs begin cycling.
Epson Printer Not Ready To Print
The cold-reset process runs until completion, and the printer returns to the ready state. You will have to re-input all settings afterwards.